Any concerns about mine related property damage will need to be directed to OceanaGold Waihi in the first instance.
- If a complaint of property damage is received, the Consent holder must investigate and, where practicable, will endeavour to respond within 5 business days.
- If a homeowner does not agree with the advice received. OceanaGold Waihi may engage in an appropriately qualified independent third party to investigate and report both to OceanaGold Waihi and the homeowner.
- If the independent third party finds that damage is attributable to OceanaGold Waihi activities the company must remedy the damage.
- If a dispute arises about the cause of the damage, then a resident may enter into a binding arbitration process with OceanaGold Waihi which will be conducted by the Independent Review Panel.